Terms and Conditions – Rental department
Return / Departure:
Departures (PM) and returns (AM) of vehicles are only from Monday to Friday. The time of pick-up and the time of return will be determined when you confirm your reservation with a rental representative. No departure or return will be accepted between 12 p.m. and 1 p.m. No departure or return will be accepted on weekends and holidays.
Insurance:
Full insurance in Canada only included in rates. Upon departure, the customer must leave a security deposit of $ 5,000 on their credit card. The deposit is debited from the card (Visa, Mastercard) and will be refunded if the vehicle is returned to its original condition.
Accessories:
Bedding and kitchen equipment for 4 people included in the rental. $ 25.00 per additional person.
Substitution:
VR St-Cyr reserves the right of substitution for any vehicle similar or of equal class of recreational vehicle.
Early return:
No refunds for returns before the scheduled date.
Authorized territories:
Canada only. Insurance is not valid outside of this area. No off-road will be tolerated.
Driver:
The minimum age is 25 years old. The renter must have a valid national permit and proof of residence.
Towing:
No vehicle, trailer, or other towing is permitted unless there is an agreement between VR St-Cyr and the tenant. In this case, the tenant must inquire about the laws in force in the province or country of his destination. It is the customer’s responsibility to comply with these laws. VR St-Cyr assumes no responsibility for towing.
Animals:
It is forbidden to bring animals. Anyone found at fault will be fined $ 500.
Smokers:
It is strictly forbidden to smoke in our vehicles. Anyone found at fault will have costs of $ 1,000.
Photos and floor plans:
Photos and floor plans of rental units are for illustrative purposes only.
Cancellation fees:
No charge before 31 days of your departure date. A fee of $ 500 (amount corresponding to the reservation deposit) will be applied if the cancellation is made within 30 days of the departure of the rental. For cancellation on the day of departure, the full amount of the rental contract will be retained.
Mandatory fees:
You will be billed a fee of $ 1.50 for the validation of your license, plus a fee of $ 22.40 for the blue toilet fluid as well as a fee of $ 29.95 for the decontamination of the vehicle.
Full propane / Full of gasoline:
The rental vehicle comes with a full tank of gasoline, a full tank of propane, and drained black and gray water tanks. It is understood that the tenant must return the vehicle with the full gasoline, the full propane and the tanks emptied. If this is not the case, a fine of $ 50 for each violation will be applied as well as the amount (s) corresponding to the filling of gasoline and propane.
Cleanliness:
The rental vehicle must be clean when you return from your vacation. The tenant should make sure to leave bedding and towels in the shower. Make sure there are no dirty dishes. The tenant has no responsibility for cleaning the exterior of the vehicle unless said tenant has used the vehicle in an excessive or abusive manner. In the event that the cleanliness conditions are not met, the customer is liable to a fine of $ 250 to $ 500 before taxes depending on the vehicle rented.
Terms of payment:
A deposit of $ 500.00 is requested when booking. The balance, according to the contract, is payable 7 days before the scheduled departure date. Payment options are: cash, direct, Visa, Mastercard, traveller’s check, certified check, bank draft, money order, or bank-to-bank transfer. Payments must be in Canadian currency.
Number of passengers:
Very important, the number of passengers must not exceed the number of seat belts when the vehicle is in motion. It is very important to be strapped in at all times.
Rental rates, terms and conditions are subject to change without notice.
The tenant acknowledges having read the terms and conditions and agrees to respect them without any exception.
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